Refund policy
Return & Refund Policy
Our 30-Day Happiness Guarantee
At The Great I Am Kids, we want you to love what you receive. That’s why we offer a 30-day money-back guarantee. If for any reason you’re not completely satisfied with your purchase, we’re here to help.
Here’s how easy it is to start the process:
- Reach out to us: Send us an email at hello@thegreatiamkids.com. We’d love to hear your feedback so we can keep improving. We'll guide you through the next steps.
- Returning the item: Once we connect, we’ll share instructions on how and where to send your package.
- Proof of return: To ensure your package gets back to us, we recommend using a trackable shipping service. Just send us your proof of return.
- What happens next: Once we’ve received and inspected the return, we’ll email you with confirmation of receipt and whether the refund is approved.
- Refund timing: If approved, we’ll process the full refund (product costs only) to the original payment method within 14 days. Please note, depending on your bank or credit card company, it may take a little longer to see the funds reflected in your account. If it’s been more than 15 business days since approval, feel free to reach out to us again.
Damaged Goods
We do our best to ensure everything arrives safely, but if your order shows up damaged or defective, please contact us immediately. If you can, send us a photo so we can quickly assess the situation and make it right for you.